Refund Policy
Last updated: October 22, 2026
Not helpful? Full refund within 7 days.
If PayCall didn’t help you, email us within 7 days of your purchase and we will refund the full price of your pass. You don’t have to explain why.
How to ask for a refund
Email our support address from the email on your PayCall account with the word “Refund”. We process refunds manually in Stripe, usually within a few business days. The money goes back to your original payment method; how long it takes to show up depends on your bank.
What happens to your pass
When the refund is processed, your remaining pass stops working and locked parts of your debriefs are locked again. Your practice history stays in your account until you delete it.
No automatic renewals
Passes are one-time payments. They never renew, so you will never be charged again unless you buy another pass yourself.
Chargebacks
Please contact us before opening a dispute with your bank — a refund is faster. If a payment is disputed, the related pass stops working.
Contact
PayCall, Inc.
131 Continental Dr, Suite 305
Newark, DE 19713
United States
Email: legal@paycall.ai